# Northflare > Northflare is a Swedish Cloudflare partner built for the AI era. We help organisations unify connectivity, security and AI readiness on Cloudflare, with advisory, implementation, licensing and managed services, and AI-assisted support subscriptions (ONE Insight, ONE Expert and ONE Managed). - Website: https://www.northflare.se/ (Swedish: https://www.northflare.se/sv/) - Customer portal (login): https://one.northflare.se - Contact: hello@northflare.se - Company: Northflare Solutions AB, Sweden (org. no. 559604-7828) ## Our approach ### Unify: Bring your IT together. Connect people, applications and infrastructure around a shared Cloudflare foundation. Align the technology with your priorities and give everyone a clear plan. - Connected security and connectivity - Consistent access across your environment - One partner, one team, one roadmap ### Amplify: Give your people more power. Use AI and automation to strengthen your team. Turn signals into insight, reduce routine work and create room for proactive improvements. - AI-assisted analysis and recommendations - Automation within agreed boundaries - A foundation for AI applications ### Simplify: Make progress easier. Replace fragmented delivery with clear ownership. From the first decision to daily operations, know who is responsible and what happens next. - A single point of accountability - Clear priorities and service reporting - Secure access, wherever work happens ## The ONE model (governance and delivery) Northflare ONE connects business goals to everyday delivery: one shared plan, clear accountability and measurable outcomes. - **Customer first:** Start with your goals. Agree on priorities, service scope and a shared roadmap. Review progress with your business and IT owners. - **Simplicity:** Make responsibilities, decisions and reporting easy to understand. One coordinated team manages the path from planning to operations. - **Security:** Define access controls and approval boundaries. Keep changes traceable and assign clear accountability, including for AI-assisted work. ## Services - **Advisory & architecture:** Understand your current environment, identify the priorities and define a roadmap for connectivity, security and AI readiness. - **Implementation & integration:** Plan and configure your Cloudflare services, connect them to your environment and support a controlled transition into operation. - **Licensing & service planning:** Match the right Cloudflare services to your needs, with a clear view of scope, commercial terms and the delivery responsibilities. - **Managed services & improvement:** Keep your environment moving forward through agreed support, operational reviews and ongoing optimisation, guided by the ONE model. ## Subscriptions Our AI Support Agent combines specialist resources with data from the customer's own Cloudflare environment. It has read-only access in every subscription. ### ONE Insight (AI insight) AI sees & recommends. Understand your environment and identify the next improvement. Your AI Support Agent combines specialist knowledge with your Cloudflare data, directly in your dashboard. - Read-only AI analysis and troubleshooting - Proactive recommendations and reports - Change proposals for your team to review - Included AI token allowance ### ONE Expert (Support) AI + human support. Our support subscription adds human Cloudflare expertise to everything in ONE Insight. Escalate questions and troubleshooting directly from the agent to ONE Team. - Extended AI token allowance - Human support, 08:00-17:00 - 4-hour response SLA - Security, architecture and optimisation guidance - Proposal validation and service reviews ### ONE Managed (Managed operations) AI + humans operate. Everything in ONE Expert, with operational responsibility for your agreed Cloudflare environment. Northflare experts handle incidents and implement approved changes. - Human support, 08:00-17:00 - Hands-on incident handling - Implementation of approved changes - Change management and ongoing optimisation - Service and governance reviews ### What is included | Feature | ONE Insight | ONE Expert | ONE Managed | | --- | --- | --- | --- | | Dashboard-integrated AI Support Agent | Included | Included | Included | | Developed and quality-assured by Cloudflare experts | Included | Included | Included | | Specialist resources and your environment data | Included | Included | Included | | Read-only AI access | Included | Included | Included | | Proactive recommendations and AI troubleshooting | Included | Included | Included | | Reports and change proposals | Included | Included | Included | | Included AI token allowance | Basic | Extended | Extended | | Human support and access to ONE Team | Not included | Included | Included | | Human support, 08:00-17:00 | Not included | Included | Included | | 4-hour response SLA | Not included | Included | Included | | Security, architecture and optimisation guidance | Not included | Included | Included | | Proposal validation and service reviews | Not included | Included | Included | | Operational responsibility for the agreed environment | Not included | Not included | Included | | Hands-on incident handling | Not included | Not included | Included | | Implementation of approved changes | Not included | Not included | Included | | Ongoing governance reviews | Not included | Not included | Included | Additional AI usage can be purchased when needed. Token allowances, service scope and SLA terms are defined in the service agreement. ## Your Northflare team - **Customer Lead:** Your point of contact for priorities, service reviews and business outcomes. - **Technical Lead:** Owns the architecture, technical direction and security considerations. - **Service Engineer:** Handles implementation, day-to-day operations and continuous improvements. - **AI & automation:** Supports the team with analysis, recommendations and approved workflows. AI analyses and suggests. People own the decisions.